FREE U.S. SHIPPING + EXCHANGES

RETURNS 

Returns are accepted on all unworn and unaltered items within 30 days of purchase. Orders placed after Nov 15 will be eligible for a 45 day Holiday return window. Each item must be in new condition, with tags still intact. 

For U.S. orders, please go to vettacapsule.com/returns to retrieve the return label.

There are three options:

  • Refund to original payment method: label provided, flat fee of $7.95.
  • Store credit: label provided, free return shipping.
  • Exchange: label provided, free return shipping.*

*For exchanges, new items must be within +/- $10 of the full price of the returned item. No refunds will be processed for difference in price. In case exchanged items are not in stock, please note whether you would like a refund (less $7.95) or store credit (free). If you don't provide a preference in the online return form, then a refund (less $7.95) will be processed.  

**Items purchased with a discount code can be returned/exchanged as above.

***Sample sale items are final sale and sold as-is; they cannot be returned or exchanged.

 

INTERNATIONAL SHIPPING & RETURNS

  • By completing your order you agree to pay all customs fees, taxes, brokers fees, or other charges.
  • International returns must be shipped within 30 days of purchase. Customer is responsible for paying return shipping via the carrier of choice. Please go to vettacapsule.com/returns to retrieve the unique return address.
  • We recommend holding onto the tracking information, and contacting your local post office regarding taxes and duties.
  • Please note we are not responsible for lost packages, international taxes, or duties.
  • Sale items are final sale for international orders.

DISCOUNTS

Offers cannot be combined. Only one discount code can be used at a time.

  • First time purchase discount code cannot be combined with other offers or sales. It can be saved for a second purchase, if a different discount code is used for the first purchase. 

QUESTIONS

When can I expect my exchange/refund/ store credit to be processed?

All returns are processed within 3-5 business days of reception. Once we have processed your return package, an email confirmation will be sent. Given the item(s) requested are in stock, we ship out exchanges within 3-5 business days. If the items are not in stock, we will default to a refund unless otherwise noted. Please note that refunds are processed back to the original payment method (ie gift card, Afterpay). 

What happens if I order a 5-piece capsule, but don't keep it all?

If you order a 5-piece capsule and don't keep all five pieces, you'll no longer be eligible for the full capsule discount. However, we do apply a 10% discount to the items you keep and refund the difference.

Email hello@vettacapsule.com any other questions!