RETURNS, EXCHANGES, + DISCOUNTS
RETURNSReturns are accepted on all unworn and unaltered items within 30 days of purchase. Each item must be in new condition, with tags still intact. Orders placed between Nov 20th 2018 and Dec 24th 2018 can be returned within 40 days. Sample sale items are sold as-is, and cannot be returned or exchanged.
For U.S. orders, please go to vettacapsule.com/returns to retrieve the return label. There are three options:
- Refund to original payment method: label provided, flat fee of $7.95.
- Store credit: label provided, free return shipping.
- Exchange: label provided, free return shipping.
**In case exchanged items are not in stock, please note whether you would like a refund (less $7.95) or store credit (free). If you don't provide a preference in the online return form, then a refund (less $7.95) will be processed.
INTERNATIONAL SHIPPING & RETURNS
- By completing your order you agree to pay all customs fees, taxes, brokers fees, or other charges.
- International returns must be shipped within 30 days of purchase. Customer is responsible for paying return shipping via the carrier of choice. Please go to vettacapsule.com/returns to retrieve the unique return address.
- We recommend holding onto the tracking information, and contacting your local post office regarding taxes and duties.
- Please note we are not responsible for lost packages, international taxes, or duties.
Sale items are final sale for international orders.
- Offers cannot be combined. Only one discount code can be used at a time.
- First time purchase discount code cannot be combined with other offers or sales. It can be saved for a second purchase, if a different discount code is used for the first purchase.
If you have any questions, please email firstname.lastname@example.org - we're happy to help!