How long will it take you to ship my order?
We ship orders in 3-5 business days, unless noted otherwise. You’ll receive a notification by email with your tracking information once your item has been shipped.
How long does shipping take?
Standard shipping takes 2-5 business days within the continental US. International orders vary.
Where do you ship?
We currently ship to the following countries:
|Switzerland||United Arab Emirates||United Kingdom||United States||Uruguay|
We're hoping to add more countries in the future. If you’d like to purchase VETTA items now but live outside of our shipping areas, you can try using a third-party company like comGateway. Please note that VETTA is not responsible for deliveries once they’ve arrived at third-party facilities, so if you decide to use them, it’s at your own risk.
How do you ship?
We ship via USPS for U.S. orders and Fedex/UPS/DHL for international orders. You will see the options for shipping carriers when you check out.
EXCHANGES AND RETURNS
What’s your return policy?
Returns are accepted on all unworn and unaltered items within 30 days of purchase. Each item must be in new condition, with tags still intact. Sample sale items are sold as-is, and cannot be returned or exchanged.
For U.S. orders, please go to vettacapsule.com/returns to retrieve the return label. There are three options:
- Refund to original payment method: label provided, flat fee of $7.95.
- Store credit: label provided, free return shipping.
- Exchange: label provided, free return shipping.
**In case exchanged items are not in stock, please note whether you would like a refund (less $7.95) or store credit (free). If you don't provide a preference in the online return form, then a refund (less $7.95) will be processed.
INTERNATIONAL RETURN POLICY
For International orders, please go to vettacapsule.com/returns to retrieve the unique return address. Customers are responsible for paying return shipping via the carrier of their choice. Please note we are not responsible for lost packages, international taxes, or duties. We recommend holding onto the tracking information, and contacting your local post office regarding taxes and duties.
Do you offer exchanges?
Yes, we do offer exchanges on U.S. orders! Please go to vettacapsule.com/returns to retrieve the return label (return shipping is free for exchanges). Sample sale items are sold as-is, and cannot be returned or exchanged.
In case exchanged items are not in stock, please note whether you would like a refund (less $7.95) or store credit (free). If you don't provide a preference in the online return form, then a refund (less $7.95) will be processed.
How long do refunds take?
Returns are processed within 1-2 weeks, and you will receive a confirmation email when the refund has been processed. If it’s been longer than 2 weeks from the date you sent the return, and you have not received an email notification of your refund, please send us an email at email@example.com and we will look into it for you. Please note it may take up to 10 days for your bank to deposit the refund to your account, depending on your bank.
What size should I buy?
Our sizes are generally true-to-size, and fit similarly to items you’d purchase from J. Crew. Check out our sizing chart or reference the detailed fit information on each product page. If you have a question about sizing that isn’t answered there, you can always reach out to firstname.lastname@example.org.
You’re sold out of the item I want! What can I do?
You can sign up on individual product pages via the “email me when available” button to be notified if we receive a return in your size. We always suggest you sign up for our mailing list - that way, you’ll be the first to hear about restocks (as well as new products!)
If you'd like to use a discount code to buy a full capsule but we're sold out of an item, you can buy the pieces that are available now and then reach out to us at email@example.com for a special discount code that honors the full capsule discount when/if you're able to purchase the final piece(s).
Are you planning to bring back [sold out item]?
We can’t make any promises, but we do know which items are fan favorites, and we use that information to decide what to bring back (and what to create new, improved versions of). We recommend signing up via the “email me when available” button on the product detail pages you’re interested in, which will let you know if we get any returns in your size. Or if you want to be the first to hear about past items we’re bringing back, sign up for our mailing list! We promise to only email you the important stuff.
Can I buy a gift card?
Absolutely - we love that you want to share the VETTA love! You can send a gift card here.
Can the five pieces really make 30 outfits?
Do you collaborate with influencers/bloggers?
We do! Each season, we work with a small number of influencers who have focus on ethical fashion, minimalism, or capsule wardrobes. If that describes you and you’d like to work with us, email us at firstname.lastname@example.org.
Are you hiring?
Click here to find out about our current job openings. If we don't have any openings, but you're still interested in working for VETTA, we'd love to hear from you! Email us your resume at email@example.com, and we’ll consider you the next time an opening comes up!